Relationship through personal touch
I had spent an hour in the bank with my dad, as he had to transfer some money. I couldn’t resist myself & asked…
”Dad, why don’t we activate your internet banking?”
”Why would I do that?”
”Well, then you wont have to spend an hour here for things like transfer.
You can even do your shopping online. Everything will be so easy!”
I was so excited about initiating him into the world of Net banking.
He asked ”If I do that, I wont have to step out of the house?
”Yes, yes”! I said. I told him how even grocery can be delivered at door now and how amazon delivers everything!
His answer left me tongue-tied.
He said ”Since I entered this bank today, I have met four of my friends, I have chatted a while with the staff who know me very well by now.
You know I m alone…
this is the company that I need. I like to get ready and come to the bank. I have enough time, it is the physical touch that I crave.
Two years back I got sick, The store owner from whom I buy fruits, came to see me and sat by my bedside and cried.
When u r Mom fell down few days back while on her morning walk. Our local grocer saw her and immediately got his car to rush her home as he knows where I live.
Would I have that ‘human’ touch if everything became online?
Why would I want everything delivered to me and force me to interact with just my computer?
I like to know the person that I’m dealing with and not just the ‘seller’ . It creates bonds. Relationships.
Does Amazon deliver all this as well?”’
Technology isn’ t life ..
Spend time with people .. Not with devices.